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Manage your account

Save time and manage your account online

Information on managing your account

More customers now choose to view their bills online.
Sign up today for an online account and say goodbye to paper bills.

SES Water Customer Service Advisor

Ways you can pay

All you need to know about paying your bill

Paying your bill
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Moving home

Let us know easily online that you're moving home.

Moving home
SES Water Customer Service Agent

Priority customers

When you need extra support, we're here to help.

Priority customers
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Change your details

When your information changes, let us know.

Change your details

Customer Information & Charges

Find key information about our commitment to customer service, how your charges are calculated, and how water and wastewater services are provided to your property.

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Our Customer Promise

We’re committed to delivering great customer service all day, every day. We must meet certain standards by law, and our Customer Promise contains information on these standards and our promises to you.

Our Customer Promise
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Our charges explained

Understand more about how your bill breaks down and our charging policy for each of the services we provide.

Charges explained
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Sewerage services

We charge you for providing clean water to your property. Your wastewater services are provided by a different company, depending on where you live.

Sewerage services

Save money with a water meter

Homes with water meters use around 15% less water and this can help reduce both your water and energy bills. Getting one fitted is completely free and most customers find they save money on their water bill.

More on water meters
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