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Customer Information Hub

Helpful information all in one place

Welcome to our Customer Information Hub

Here you'll find key information about the services we offer, including our Customer Promise, charges, water quality and how we support out customers during an incident. We also offer help articles for managing bills, reporting problems and much more. Check out the links below for the latest updates.

Smiling black customer services woman in call centre

Help and support

Find out about the help and support available for everything from reporting a problem to getting help paying your bill.

Help and support
woman reading SES water bill

Our charges

Have a question about your bill? Learn more about your bills and what they cover.

Our charges
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Water quality

Find out information on water quality and our regulatory obligations.

Water quality
SES engineer fixing a leak in the street

Managing incidents

We aim to provide the best possible service, but from time to time, there could be an incident.

Incidents
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Help paying your bill

Find out abut the help we offer.

Help paying your bill
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Our priority services

A free service that could help you, your family or friends.

Priority services
SES engineer on site fixing an issue

Report a problem

Find out how to report a problem.

Report a problem
burst water main pipe spraying out water

Leaks

Find out what to do if you notice a leak.

Get help with leaks
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Help with your water usage

If you've received a higher than usual bill we know it can be a shock but we're here to help.

Water usage
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Our metering programme

Having a water meter allows you to take control of your bill because you only pay for what you use.

Water meters
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Paying online

Save time and pay your water bill online.

Pay online
Man on the phone in the kitchen

Making a complaint

Find out information on how you can make a complaint.

Make a complaint