MyAccount FAQs

Got a question? Read our FAQs below

What is my SES Water account number?

What if I've made a spelling mistake with my email address when trying to sign up?

How can I update my email address I use to sign into MyAccount?

Do I need to pay my outstanding balance if I have a Direct Debit set up?

Why can't I download all of my bills?

How do I know if my payment has declined?

What happens after I submit a meter reading on MyAccount?

What internet browser or device do I have to use for MyAccount?

How can I change my bank details?

How can I cancel my Direct Debit?