We maintain over 3,400 km of water mains. Unfortunately, as our equipment ages there will inevitably be times where failures occur, resulting in one of the following:
Planned work
Includes repairs to known water leaks – we work with local councils to agree a date where we can set up traffic management (if needed) to be able to make the necessary repair to the faulty piece of equipment.
Reported leaks
Leaks we are aware of and are in the process of planning in a date for its repair.
Supply interruptions
These usually occur when a significant leak or burst causing loss of water pressure or a complete loss of supply to a customer’s tap. We may also need to actively interrupt a supply when making a repair – this is usually for a set amount of time and something we control with valves.
Emergency Contact
If there is an immediate risk to health or safety, damage being caused to property or a threat to the environment call us 24/7 on 01737 772000.
The quality of your drinking water
How we’re improving the network for the future
When a water main has reached the end of its useful life (resulting in multiple bursts and leaks) we resort to what we call capital investment - this is where we replace an existing main for a brand new one. This could be anything from one single road or street to a whole area where the work is phased over the course of several months. Capital investment also covers work we do to lay new trunk mains (larger pipes that carry huge volumes of water from one area to another) which allows us to minimise supply interruptions by re-routing water from one area to another.