Support when you need it
We know things don’t always go as planned, and the cost of living can put extra pressure on your finances. Explore the options below to find the support that’s right for you.
Recite Me – Accessibility and language support
Use our Recite Me toolbar to customise this page to your needs. It offers a range of features, including text-to-speech, translation and styling options, making our content more accessible and ensuring we’re here for you in the way that works best for you.
Our Social Tariffs
See how we can support you
We understand that sometimes circumstances can change for lots of reasons and we want to support you as best as we can.
If you're struggling to pay your bill, you can fill out our online contact form here or you can speak to our dedicated team on 01737 772000.
Our Code of Practice
Our Code of Practice on debt for domestic customers provides lots of information and about how we can help and advice on the steps you can take.
A quick guide to your support options
If you’d prefer a quick explanation, this video gives a simple overview of the support options available.
