Why are bills going up?
From 1 April 2026, water bills will rise to support the latest stage of our major investment programme. We know this will be difficult for some customers, and the decision to raise prices was not taken lightly.
The extra money from customer bills will support an ambitious £100m investment programme in the years to 2030. We’re preparing the water network to face the challenges of the future, ensuring safe, reliable water supplies and resilience against climate change impacts.
Our spending plans will improve water services throughout the region. Investment projects include £24 continued investment into water softening, £16m to renew around 53km of mains pipes and upgrades of water treatment works at Kenley and Cheam to ensure efficiency and reliability.
Learn more about your bills and what they cover
We charge you for providing drinking water to your property.
Help paying your bill
If you're having difficulty paying your bill, the sooner you tell us the better. We can't cancel the bill, but we may be able to suggest more manageable payment options.
Whilst there will be some changes to bills this year, this will support important investment of £3.2bn across our regions and will help us to deliver on our customers’ top priorities – continuing to secure safe, clean drinking water, and protecting the environment.
Follow the link to understand more about our business plan from 2025 - 2030.
If you need more information about understanding your bill or the support options we have in place for those facing financial hardship, have a look at the paying your bill section.
