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Help and support

Need a hand? You’re in the right place.

Our Help & Support page is here to guide you with useful information, practical solutions, and support whenever you need it.

SES engineer fixing a leak in the street

Work in your area

Find out about the latest incidents and what work we are doing in your area.

In your area
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Help paying your bill

Need help paying your bill? Find out about the available support schemes we offer.

Help paying your bill
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Bereavement

Get support during times of bereavement.

Help for bereavement
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Priority customers

Find out about our free service to provide extra support for people who need it.

Priority customers
SES engineer on site fixing an issue

Noticed a problem

Find out how to report problems like leaks and supply issues quickly and easily online.

Report a problem
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Customer information hub

Information on the services we offer, including our Customer Charter, charges, water quality and how we support our customers during an incident.

Customer hub