Terms

Please read these terms and conditions before using our website

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.seswater.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing or registering to use our e-billing service.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our privacy policy - sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate
Our cookie policy - sets out information about the cookies on our site.

We may change the prices and details of our products and services (and any offers) shown online without giving notice. Details of any products or services which appear on this website are not an offer to provide the products or services. If you make an offer to us to purchase any products or services, we may accept or reject your offer at our discretion.

Information about us

www.seswater.co.uk is a site operated by SES Water ("We"). We are registered in England and Wales under company number 2447875 and our registered office is at London Road, Redhill, Surrey RH1 1LJ.

We are regulated by The Water Services Regulation Authority (OFWAT).

We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we have made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

When you login to your online billing account, you authorise us to carry out all instructions you give on this website.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

You must provide us with your email address, password, account number and property postcode in order to login to your online billing account, access your account details and use our online billing service. In addition, we may ask you to answer one or more security questions either in addition to this information or instead of all or some of this information.

If you enter this information incorrectly too many times or if you are unable to answer any security question correctly, we may block access to your account. If this happens, you can email ebillsupport@seswater.co.uk to reopen access.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly let us know by emailing ebillsupport@seswater.co.uk.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue
business interruption
loss of anticipated savings
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked from our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trademarks

"SES Water" is a UK registered trademark of Sutton and East Surrey Water PLC.

Contact us

To contact us, please email pressoffice@pennon-group.co.uk

SES Water – Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE

1. What’s in these terms

These terms tell you the rules for using our website at www.seswater.co.uk (“our site”).

2. Who we are and how to contact us

www.seswater.co.uk is a site operated by SES Water Limited (“we”, “us” or “our”). We are registered in England and Wales under company number 10422139 and have our registered office at:

66-74 London Road
Redhill
Surrey
RH1 1LJ

We are a regulated water undertaker for our appointed area and are regulated by Ofwat, the Environment Agency, the Drinking Water Inspectorate, the Consumer Council for Water and other regulators.

For most customers in our area, sewerage services are provided by either Thames Water or Southern Water. If your property’s sewerage services are provided by another company, that company’s terms and regulatory obligations will apply to those services.

You can find ways to contact us on our Contact us pages. For queries specifically about these website terms, please use the contact details on that page or write to our registered office.

3. By using our site you accept these terms

By using our site, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print or save a copy of these terms for future reference.

4. There are other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our site:

Our Privacy Notice, which explains how we collect, use and store your personal data.
Our Cookie Policy, which sets out information about the cookies and similar technologies on our site.

If you are a customer, your relationship with us as your water service provider is governed by:

The terms and conditions which apply to the supply of water services to you (including any relevant tariffs or charges schemes); and
Our regulatory obligations and codes of practice (for example, in relation to Priority Services and financial support).

Those documents are available in the Legal and Customer information sections of our site. Nothing in these website terms overrides or limits your statutory or regulatory rights, or our obligations, in relation to the provision of water services.

If your sewerage services are provided by Wessex Water (as is the case for most customers), those services are governed by Wessex Water’s terms, charges schemes and regulatory obligations.

Your use of any official SES Water social media accounts is also subject to any house rules or platform terms notified on those channels.

5. We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

These terms were most recently updated in April 2026.

6. We may make changes to our site

We may update and change our site from time to time, for example to reflect changes in law, regulatory requirements, our investment plans, our services or our customers’ needs. We will try to give you reasonable notice of any major changes that may significantly affect how you use our site.

7. We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. For example, we may need to carry out maintenance or upgrades.

We may suspend, withdraw or restrict the availability of all or any part of our site for business, operational, legal or security reasons. We will try to give you reasonable notice of any suspension or withdrawal.

This does not affect the provision of water services to you, which will continue to be governed by our regulatory obligations and any applicable customer terms, nor does it affect any sewerage services provided by Wessex Water to you. If our online services (for example MyAccount) are unavailable, you will still be able to contact us through our other customer contact channels as shown on our site.

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms and policies, and that they comply with them.

8. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation (for example, within the Pennon group or to a successor water undertaker). We will tell you in writing (which may include notice on our site) if this happens and we will ensure that the transfer will not reduce your rights under these terms.

9. Our site is mainly for users in our supply area

Our site is directed primarily to existing and potential customers and stakeholders within our appointed water service areas in England (sewerage services are typically provided by Wessex Water). We do not represent that content available on or through our site is appropriate for use or available in other locations. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

10. You must keep your account details safe

If you register for an online account (for example our MyAccount service) or are provided with a user ID, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of service or any applicable MyAccount or customer terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the contact details on our Contact us pages.

You are responsible for all activity carried out using your login details unless we are at fault.

11. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it, including text, data, graphics, logos, images, audio-visual material and trade marks. Those works are protected by copyright and other intellectual property laws and treaties around the world. All such rights are reserved.

You may:

View the pages of our site on your device and store them in your web browser’s cache; and
Print off one copy or download extracts of any page(s) from our site for your personal use, and you may draw the attention of others within your household or organisation to content posted on our site.

If you do use any material from our site, you must:

Reproduce it accurately;
Not use it in a misleading context; and
Acknowledge that it comes from SES Water and (where applicable) any identified contributors.

12. Restrictions on images and other content

You may only download or reuse images or media from any picture bank or media library on our site where it is expressly stated on the site that this is permitted.
Images, logos and other media displayed elsewhere on the site are copyright protected and may not be copied, downloaded, reused or distributed without our prior written consent or the consent of our licensors.

You must not:

Modify the paper or digital copies of any materials you have printed off or downloaded in any way;
Use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; or
Use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you may retain a copy of these terms of service for your records).

13. No text or data mining, or web scraping

You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services or content provided via, or in relation to, our site.

This includes using (or permitting, authorising or attempting the use of):

Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via it; and
Any automated analytical technique aimed at analysing text and data in digital form to generate information, including patterns, trends and correlations, including (without limitation) for the development, training, fine-tuning or validation of artificial intelligence systems or models.

The provisions in this clause are intended to constitute an express reservation of our rights in this regard.

This clause does not apply to the extent (if any) that we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

14. Uploading content to our site and social media

Our site is primarily for information and to help you manage your account and services. However, if you make use of any feature that allows you to upload, share or submit content to our site (for example, through forms, surveys, MyAccount or feedback tools), or to interact with our content on our official social media accounts, you must:

Ensure that any content you provide is lawful, accurate (where it states facts), genuinely held (where it states opinions) and complies with any standards we notify to you from time to time;
Not submit anything that is abusive, offensive, discriminatory, defamatory, obscene, threatening, misleading, infringing, or otherwise unlawful; and
Not submit spam, viruses or other harmful code, or links to any such material.

We may publish “house rules” on our social media channels setting standards for posts and comments. Where we do so you must comply with those rules when interacting with us on those platforms. We reserve the right to remove posts which breach those rules and, where necessary, to restrict or block access to our social media channels.

You warrant that any contribution you make complies with the standards in this clause, and you will be responsible to us and indemnify us for any loss or damage we suffer as a result of your breach of that warranty.

We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site or our social media channels constitutes a violation of their intellectual property rights, their right to privacy or any applicable law.

We also have the right to remove any content you submit if, in our opinion, it does not comply with these standards.

15. Rights you are giving us to use material you upload

When you upload, submit or post content to our site or to our official social media channels, you:

Retain ownership of your content; but
Grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, display and store that content and to prepare derivative works of it, in connection with our business and for the purposes of operating, improving and promoting our site, our services and our social media channels.

Where our site functionality allows other users to view or share content you have provided, you also grant a worldwide, non-exclusive, royalty-free licence to such users to access and use that content in accordance with that functionality.

These licences will continue for as long as the relevant content is available on our site or our social media channels and for a reasonable period afterwards (for example, in backups or archives).

16. User-generated content is not approved by us

Our site and our social media channels may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users do not necessarily represent our views or values.

If you wish to complain about content uploaded by other users, please contact us using the details on our Contact us pages.

17. Do not rely on information on this site

The content on our site is provided for general information and customer service purposes only. It does not constitute professional advice and is not a complete statement of the legal rights and obligations which apply to the provision of water services.

You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site (for example in relation to building and development projects, environmental matters or legal issues).

Where there is any conflict between information on this site and:

The terms and conditions applicable to your water services;
Our statutory or regulatory obligations; or
Formal communications we send to you (for example your bill);

those other sources will take precedence.

18. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties (including other Pennon group companies), these links are provided for your information only.

Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

19. We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs, viruses or other harmful components.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection and security software.

20. You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interfering with our site or any part of it.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer, database, network or equipment connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law-enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

21. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability may apply to liability arising as a result of the provision of water services, or other goods or services, which will be set out in the specific terms and conditions applicable to those services and in our statutory and regulatory duties. Nothing in these website terms excludes or limits any liability we may have to you in connection with the supply of water services where such exclusion or limitation would be unlawful.

These website terms relate only to your use of our site.

If you are a business user

If you are using our site in the course of your business, trade, craft or profession:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of, or reliance on, any content displayed on our site.

In particular, we will not be liable for:

loss of profits, sales, business or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user

If you are a consumer (i.e. you are using our site wholly or mainly for personal, domestic and non-business purposes):

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity arising solely out of your use of our site.
If defective digital content that we have supplied through our site damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

Your statutory rights as a consumer and our statutory and regulatory obligations as a water undertaker are not affected by these website terms.

22. How we may use your personal information

We will only use your personal information as set out in our Privacy Notice.

23. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and lawful and does not damage our reputation or take unfair advantage of it.

You must not:

Establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
Establish a link to our site in any website that is not owned by you; or
Frame our site on any other site, or create a link to any part of our site other than the home page, without our prior written consent.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with applicable laws and with any content standards notified by us from time to time.

If you wish to link to or make any use of content on our site other than that set out above, please contact us using the details on our Contact us pages.

24. Our trade marks

SES Water and any related names, logos or slogans on our site are trade marks of SES Water Limited or its licensors. You are not permitted to use them without our approval, unless they are part of material you are using as permitted as agreed by us in writing.

25. Which country’s laws apply to any disputes

If you are a consumer, these terms of service, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.