We work hard to ensure our drinking water is of the highest standard.
If you notice any change in taste, smell, or appearance of your water, this page will help you understand whether this is a concern caused within your property or whether it’s with the supply.
Before contacting us, use the FAQs below to identify the likely cause and the next steps.
Water in the home
Water in the bathroom
Looking after water in your home
Which pipes are yours?
It is useful to know which pipes are the water company's responsibility and which ones are yours.
We are responsible for the pipes in the road and leading to the boundary of your property. You are responsible for pipes inside your boundary, and the plumbing in your home.
Other common queries about your water
If you’ve noticed something different about your water, our factsheets guide you through what it could be and what you can do to fix the issue.
If we haven’t been able to answer your question, you can contact us.