Our drinking water is of the highest standard when leaving our treatment works. However, its quality can be affected by repairs to our mains network or the pipework in your home.
If you're having plumbing work carried out in your home, we recommend using a WaterSafe approved plumber.
WaterSafe plumbers are specially trained to meet water fittings regulations, helping to protect the quality and safety of your drinking water.
Find a WaterSafe approved plumber.
Looking after water in your home
This guide from the Water Regulations Advisory Scheme includes everything from tips on tap hygiene to advice on safe water storage and how to prepare for winter.
Which pipes are yours?
It is useful to know which pipes are the water company's responsibility and which ones are yours.
We are responsible for the pipes in the road and leading to the boundary of your property. You are responsible for pipes inside your boundary, and the plumbing in your home.
