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Water resources

Our water resources

We depend on rainfall for the water we supply to our customers. Find out all the latest information on reservoir levels and learn more about how we plan and manage our resources.

Boreholes & Groundwater

Around 85% of the water we supply to our customers comes from underground. We use boreholes to extract groundwater from the deep water-holding rocks (called aquifers) in the chalk of the North Downs, or the large deposits of greensand south of the Downs. Our boreholes are sunk into these aquifers and the groundwater is pumped to the surface and to the nearest treatment works.

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Ways we’re saving and reducing water use across our network

Farmland with grazing dairy cows

How we protect water quality

We’re working with local farmers and landowners to protect the quality of our water at source, in ways that enhance nature and improve lives.

Catchment management
Children at the reservoir on a Flow Zone education programme excursion

Our education programme

We’re running several engagement programmes, including our fantastic Flow Zone Experience for children.

Our education programme
burst water main pipe spraying out water

Report a leak

Noticed a leak in your property or out on the street? Save time by reporting it online.

Report a leak online
drone landscape of Beech Bough reservoir

Water resources management plan

Find out how we plan our water resources for the long-term.

Resources management plan

Reservoir levels

Our current reservoir levels (updated weekly).

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Where does your water comes from?

Our water comes from several sources. Learn more about where the water comes from that we treat and supply to our customers.

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