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The quality of your drinking water
Rates, licences, abstraction fees
We pay the government and regulators for the right to take
water from the environment, as well as business rates on our sites.
This ensures water is managed responsibly and sustainably.
People
A portion of your bill supports the dedicated teams who keep
water services running around the clock. This includes specialists
who treat and test water, maintain networks, respond to
emergencies, and deliver customer service.
Energy
Treating, pumping and transporting water and wastewater requires
significant energy. Your payments help cover these energy costs
so we can keep water moving efficiently across our network.
Running our operations and maintaining our assets
We operate thousands of miles of pipes, treatment works, pumping
stations and reservoirs. Your bill helps maintain, repair and operate
this infrastructure so it stays reliable and resilient.
Funding investment in our infrastructure
Large scale infrastructure improvements require significant
capital investment. Your payments help finance this work, ensuring
we can continue replacing ageing pipes, building new facilities,
and preparing for the impacts of climate change.
Investing in long term improvements
Part of your bill funds essential long-term projects such as
upgrading treatment works, improving river water quality, reducing
leakage, and enhancing wastewater systems, to meet future needs
and environmental goals.