Our future plans - PR24 Business Plan and Long-Term Delivery Strategy
Our future plans - business plan 2025 to 2030 and long-term delivery strategy
Our business plan sets out how we will improve our service to customers between 2025 and 2030.
It will enable us to deliver our purpose - to harness the potential of water to enhance nature and improve lives - which recognises our unique role in society, one where through our day-to-day business we can deliver additional benefits beyond the provision of safe, clean and reliable drinking water.
At a glance: our business plan
You can download a summary of our plan below.
Our business plan chapters
The plan has been organised into 11 chapters, each of which can be downloaded from the list below.
- Section 1 SESW Guide to our business plan for 2025 to 2030_FINAL (548KB)
- Section 2 SESW_Executive summary_FINAL (341KB)
- Section 3 SESW_About us and our track record_FINAL (640KB)
- Section 4 SESW Long Term Delivery Strategy_Final (512KB)
- Section 5 SESW Our customers and their priorities_Final (844KB)
- Section 6 SESW The outcomes we will deliver_Final (962KB)
- Section 7 SESW Explaining our costs_Final (812KB)
- Section 8 SESW Financing our plan_Final (459KB)
- Section 9 SESW Affordability_Final (432KB)
- Section 10 SESW Our delivery plan_Final (941KB)
- Section 11 SESW Governance and assurance_Final (444KB)
Latest information on our PR24 business plan
Since submission of our PR24 business plan to Ofwat in October 2023, we have made some minor changes to parts of our plan. These have been in response to requests from Ofwat or other regulators and to clarify some points in our original plan. The result of these changes to date is that Ofwat are now considering a PR24 business plan for SES Water that includes total expenditure of £413.9 million (up £0.6m from £413.3 million in our October 2023 plan), and average annual customer bills of £262 by 2030 (up £1.86 from £260 in our October 2023 plan). Ofwat's draft determinations will be based on this expenditure and these bills.
The reason for the change to our total expenditure for PR24 relates to some addition IT Cyber Security costs associated with our Smart Metering rollout, and some small changes to timing of some of our expenditure plans. Both of these had a small knock on effect on the average customer bill by 2030.
You can download a copy of our latest Business Plan tables here:
A summary of the key changes are here:
Our long-term delivery strategy
Our long-term delivery strategy shows the priorities and level of ambition we have during the next 25 years and can be viewed by downloading the file below.
Supporting documents
We've published a number of supporting documents that cover our business plan and long-term delivery strategy
- SES001 LTDS - Development Process (1.3MB)
- SES002 LTDS Long-term Ambitions and Priorities (4.4MB)
- SES003 LTDS - Future Scenarios Detailed Report (1.3MB)
- SES005 Explaining Our Costs (3.3MB)
- SES006 Enhancement Case - Water Quality Enhancement (2.7MB)
- SES008 Enhancement Case - Enhanced Leakage and Network Resilience (804KB)
- SES010 Enhancement Case - Environmental Improvement (1.4MB)
- SES012 External Assurance FINAL (7.2MB)
- SES013 Household Customer Strategy (532KB)
- SES014 Customer Research Summary and Methods (1.1MB)
- SES015 Customer Insight Synthesis and Triangulation (1.0MB)
- SES018 Customer Research Reports (29.3MB)
- SES024 ODI Design and Calibration (708KB)
- SES027 Cost Adjustment Claim - Pumping Costs (764KB)
- SES028 Cost Adjustment Claim - Regional Wages (576KB)
- SES029 Cost Adjustment Claim - Softening (1.7MB)
- SES030 Cost Adjustment Claim - Retail Scale (473KB)
- SES032 DWI Submission - Long Term Planning for the Quality of Drinking Water (4.3MB)
- SES034 Ofwat Letter - LTDS Meeting Feedback (716KB)
- SES035 Operational Greenhouse Gas Emissions - Proposed Trajectory (2.3MB)
- SES036 Environment and Biodiversity Evidence (4.5MB)
- SES037 EA Letter - WINEP Programme (520KB)
- SES038 Rebecca Pow MP - Letter and Response (694KB)
- SES040 Customer and Environmental Scrutiny Panel Final Assurance Report (1.2MB)
- SES043 Resilience Framework - Adoption of System Based Thinking (969KB)
- SES044 DMA Asset Health (2.3MB)
- SES046 Cost of Debt Cost of Equity and Inference Analysis Cross Check on Allowed Returns (5.0MB)
- SES048 Financial Stress Testing Scenarios (496KB)
- SES051 Cost Benefit Anaylsis Smart Metering (839KB)
- SES052 Pioneer Modelling (1.2MB)
- SES053 PR24 Governance Framework (1.0MB)
- SES063 Price Control Deliverables and Reporting Metrics (626KB)
- SES064 Impact of Covid on Water Consumption (17.0MB)
- SES065 Dividend and Executive Pay Policy 2025-2030 (1.2MB)
- SES067 Bough Beech and Fetcham Springs Master Plans (3.3MB)
- SES069 RoRE Ranges and RR30 Table Commentary (693KB)
- SES070 Bid Assessment Framework (955KB)
- SES071 Glossary of Terms (457KB)
- SES073 Bespoke Softening Performance Commitment (796KB)
- SESQAA - Signposting-document-for-quality-and-ambition-assessment (42KB)
- PR24-BP-tables-V6-Final for Submission 2 Oct (7.5MB)
- SES_PR24NotionalFinancialModel_v5_Clean (8.7MB)
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